Last updated: 13 August 2026
1. Digital Delivery
All products and services offered via our platform are delivered digitally. Once your payment is successfully processed, the delivery is typically completed within seconds. In certain cases (for example, due to network congestion, operator delays, or technical issues) delivery may take up to a few minutes, or longer. You will receive confirmation via email or on your user dashboard once the transaction is completed.
2. No Physical Shipping
As we only offer access to digital products and services, there is no physical shipping or handling involved. You will not receive any physical product or package by mail.
3. Sales & Cooling off
If you are a consumer in the European Union or the United Kingdom, you may have a 14-day right of withdrawal, subject to relevant exceptions. Because recharge/top-up products are supplied as part of a distance and off-premises contract, and are usually provided immediately, once it has been successfully delivered to the recipient number it cannot be cancelled or reversed. By proceeding to purchase our services via a subscription plan you acknowledge that (1) the performance of the contract with us has begun with your prior express consent and (2) you therefore lose your right of withdrawal once the services has been provided to you, and where relevant, the supply of digital content has begun with your prior express consent and you acknowledge that you thereby lose your right of withdrawal.
4. Failed Transactions and Exceptions
If you believe your recharge or top-up product was not delivered successfully, or the wrong product was issued (e.g., incorrect number, operator, or amount), you must notify our support team within 24 hours of the transaction. Please provide your order ID, the affected mobile number or email, and a brief description of the issue. contact@recharge-go.com
5. Resolution Process
Once we receive your request, our support team will investigate the issue. If the problem is verified as being due to an error by us, we will take appropriate action. We reserve the right to decline a refund or replacement if the issue cannot be verified, if the request falls outside the 24-hour window, or if the error was not made by us.
Actions may include:
- Resending the top-up or recharge
- Replacing it with a different product of equal value
- Issuing a full or partial refund
6. Customer Satisfaction
We are committed to providing a smooth and reliable experience for all of our users. While refunds for digital services are limited in certain cases, we always endeavour to resolve valid issues quickly, fairly, and transparently. Your satisfaction is important to us. Nothing in this section limits or excludes mandatory consumer remedies that are available.